Shipping policy

Shipping & Delivery Policy

At STRYI (STRYI-GROSS MEISTER LLC), we are committed to delivering our professional woodworking tools safely and reliably to customers worldwide.

Orders may be fulfilled from one of two locations depending on the product. The applicable fulfillment information is displayed on the individual product page.

  • Ships from Ukraine — Most STRYI tools are dispatched directly from our workshop in Ukraine.

  • Ships from USA — Selected products marked "Ships from USA" are stocked in the United States and fulfilled through the Amazon Fulfillment Network (FBA).

If a product page does not display the "Ships from USA" label, the product is fulfilled from Ukraine.

1. Free Standard Shipping

We offer Free Standard Shipping on all orders worldwide.

  • Minimum Purchase: None

  • Eligible Products: All products available for purchase on stryitools.com

  • Shipping Charges: No standard shipping, handling, or packaging fees are added to your order

The total amount displayed at checkout is the amount you pay for your order.

2. Order Processing

Orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays begin processing on the next business day.

During exceptionally busy periods, processing may require additional time. If a significant delay affects your order, we will contact you using the email address provided at checkout.

The estimated delivery times below include normal order processing time.

3. Estimated Delivery Times

Delivery times depend on the fulfillment location and destination.

Orders Shipped from Ukraine

Most orders dispatched from our workshop in Ukraine are delivered within approximately 5–10 business days.

Orders Shipped from the USA

Selected products displaying the "Ships from USA" label are fulfilled within the United States through the Amazon Fulfillment Network (FBA).

Most U.S.-fulfilled orders are delivered within approximately 2–3 business days.

Amazon determines the fulfillment facility and carrier used for each shipment. Orders fulfilled through Amazon may arrive in Amazon-branded packaging. The products inside remain authentic STRYI products purchased directly from STRYI.

Carriers

Depending on the fulfillment location and destination, shipments may be delivered by carriers such as:

  • Amazon Logistics

  • UPS

  • FedEx

  • USPS

  • international postal or courier services

  • local delivery partners in the destination country

Delivery times are estimates and may occasionally be affected by circumstances outside our direct control, including carrier delays, severe weather, customs processing, or other transportation disruptions.

4. Customs, Import Duties & Taxes

STRYI covers applicable import duties and import taxes associated with orders placed through stryitools.com.

The price shown to you at checkout is intended to be your final purchase price.

Customers should not be required to pay additional import duties, import taxes, or customs clearance charges upon delivery.

If you are unexpectedly requested to pay an import-related charge for an order placed through stryitools.com, please contact us at info@stryitools.com before making the payment whenever possible so that we can assist you.

5. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing available tracking information.

Tracking information may require up to 24 hours after dispatch to become active in the carrier's system.

You can follow your shipment using the tracking information provided in your confirmation email or through the applicable carrier's tracking service.

6. Delivery Issues & Lost Packages

If tracking indicates that your order has been delivered but you cannot locate the package, please:

  1. Check the delivery location and surrounding area.

  2. Check with household members, neighbors, reception desks, or other authorized recipients where applicable.

  3. Contact the delivery carrier for additional delivery information.

  4. Contact STRYI at info@stryitools.com if the package still cannot be located.

We recommend contacting us within 48 hours of a delivery scan if your package has not been received.

We will work with the carrier and the customer to investigate delivery issues and help ensure that orders are properly resolved.

7. Multiple Shipments

If your order contains products fulfilled from different locations, the products may arrive in separate packages and at different times.

You will receive available tracking information for each shipment.

There are no additional standard shipping charges when an order is divided into multiple shipments.

8. Contact Information

If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us:

STRYI-GROSS MEISTER LLC
29 S New St
Hatboro, PA 19040
United States

Phone:+1 215 4332267

Email: info@stryitools.com
Website: stryitools.com