Contact information
Contact Us
We're always happy to help. Whether you need advice on choosing the right chisel for your carving technique, have a question about an existing order, or want to explore a wholesale partnership, our team is here for you.
Every STRYI tool is backed by real people who carve, so you'll always get a knowledgeable answer — not a scripted one.
How to Reach Us
The fastest way to reach us is by email. We aim to respond to every message within 24 hours, 7 days a week.
General & Business Inquiries: info@stryitools.com
Customer Support (orders, exchanges, warranty): support@stryitools.com
You can also use the contact form below — just leave your name, email, and message, and the right person on our team will get back to you.
What We Can Help With
- Choosing the right tool — advice on gouges, knives, and sets for your carving style or skill level.
- Order status & tracking — questions about processing, shipping, or a tracking number.
- Exchanges & returns — help with an exchange within 14 days of receipt.
- Warranty — support with our lifetime warranty against manufacturing defects.
- Wholesale & partnerships — becoming a STRYI reseller or distributor.
Business Hours
Our support team is available [Monday–Friday, 9:00 AM – 6:00 PM EST].
Messages received outside these hours, or on weekends and public holidays, are answered on the next business day.
Customer Service & Business Information
STRYI-GROSS MEISTER LLC
29 S New St
Hatboro, PA 19040
United States
Email: info@stryitools.com
Customer Support: support@stryitools.com
Phone: +1 215 4332267
Manufacturing
STRYI tools are hand-forged in Ukraine.
Manufacturing facility: Stryi, Lviv Region, Ukraine.