Refund Policy

Refund Policy

At STRYI (STRYI-GROSS MEISTER LLC), we want every customer to be satisfied with their purchase. This Refund Policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, and damaged or defective items purchased through stryitools.com.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery.

To be eligible for a return, the item must generally be:

  • Unused or only inspected for fit and condition
  • In its original condition
  • Returned with the original packaging where reasonably possible
  • Accompanied by proof of purchase or order information

Items showing signs of misuse, improper sharpening, modification, accidental damage, or normal wear may not be eligible for a standard return.

2. How to Start a Return

Before sending any product back, please contact us at:

info@stryitools.com
or
support@stryitools.com

Please include:

  • Your order number
  • Full name
  • Product name
  • Reason for return
  • Photos or video where relevant, especially for damaged or defective items

After reviewing your request, our support team will provide the appropriate return instructions and return address.

Do not send a return before receiving return instructions from STRYI, as the correct return location depends on where the item was fulfilled.

3. Return Location

Orders from stryitools.com may be fulfilled from either the United States or Ukraine.

The applicable return location will depend on the fulfillment location of the product and will be confirmed by our support team.

Products Fulfilled from the USA

Products marked “Ships from USA” may be fulfilled through the Amazon Fulfillment Network (FBA).

For these products, we may provide a designated U.S. return location or other applicable return instructions.

Please do not send products to our corporate office in Hatboro, Pennsylvania unless we specifically instruct you to do so.

Products Fulfilled from Ukraine

Products that do not display the “Ships from USA” label are generally fulfilled from our workshop in Ukraine.

For these products, our support team will provide the appropriate return address and instructions after reviewing your request.

Please do not send a product directly to Ukraine without prior authorization and return instructions from STRYI.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Damaged, Defective, Incorrect, or Incomplete Orders

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • An incomplete order
  • An item materially different from what was ordered

please contact us as soon as possible.

Where the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Refund
  • Return shipping assistance where applicable

Change of Mind or Buyer’s Remorse

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for return shipping costs unless otherwise agreed by STRYI.

Any applicable return shipping conditions will be communicated before the return is authorized.

5. Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your:

  • Bank
  • Card issuer
  • PayPal
  • Shopify Payments
  • Other payment provider

After STRYI submits the refund, additional processing time may be required by your payment provider.

6. Exchanges

If you would like to exchange an eligible product, please contact us within the applicable 30-day return period.

Exchange availability may depend on:

  • Product availability
  • Fulfillment location
  • Destination country
  • Condition of the returned product

Our support team will provide the appropriate exchange instructions.

7. Damaged or Defective Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide photos or video showing the issue where appropriate.

We will review the matter and provide an appropriate resolution.

Manufacturing defects may also be covered under our applicable product warranty.

8. Lost or Missing Shipments

If tracking shows that a package has not been delivered or appears to be lost in transit, please contact us so that we can investigate the shipment with the applicable carrier.

For packages marked as delivered but not received, please also refer to our Shipping & Delivery Policy.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or dispatched.

If the order has already been shipped, cancellation may no longer be possible and the standard return process may apply.

10. Custom, Personalized and Special Orders

Custom-made, personalized, specially manufactured, wholesale, or bulk orders may be subject to different cancellation and return conditions.

Because these items may be produced specifically for the customer, they may be non-returnable or subject to limited return eligibility unless they arrive damaged, defective, or materially different from the approved order.

Any special return or cancellation conditions will be communicated before production begins where applicable.

11. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized products
  • Custom-made products
  • Products modified at the customer’s request
  • Products damaged through misuse or improper handling
  • Products showing significant use, wear, unauthorized modification, or improper sharpening

This does not affect any rights available to customers under applicable consumer protection laws.

12. Refunds for Shipping, Duties and Taxes

Standard shipping is provided free of charge in accordance with our Shipping & Delivery Policy.

Applicable import duties and import taxes associated with orders placed through stryitools.com are covered by STRYI.

Because customers are not normally charged these amounts separately, there is generally no separate shipping, customs duty, or import tax amount to refund.

Any currency conversion or foreign transaction fees charged independently by a bank, card issuer, or payment provider are outside the control of STRYI-GROSS MEISTER LLC and are not refundable by us.

13. Contact Information

For return, refund, exchange, cancellation, or product issue requests, please contact:

STRYI-GROSS MEISTER LLC
29 S New St
Hatboro, PA 19040
USA

Phone: +1 215 4332267

Email: info@stryitools.com
Support: support@stryitools.com
Website: stryitools.com